Support & Grievance

Unified Grievance Redressal & Accessibility Support Mechanism

At Moneyplant Research and Moneyplant Investment Advisory and , we are committed to providing transparent, responsive, and accessible services to all clients — including traders, investors, and persons with disabilities.Our grievance mechanism ensures timely resolution, equal access, and continuous improvement in service quality and accessibility.

Grievance Redressal

• 1st Level: - Clients can raise their concern or query directly to their respective executive and still if clients are not satisfied with the resolution provided then they can drop a detailed mail at info@moneyplantresearch.com. & support@moneyplantresearch.com. The turnaround time (TAT) of reverting back on issues received at info@moneyplantresearch.com & support@moneyplantresearch.com. Turnaround Time (TAT): 72 working hours.For accessibility‑related issues (e.g., website navigation, document readability, assistive technology compatibility), clients with disabilities may also request support through the same channels.Our team will ensure communication in accessible formats (screen‑reader‑friendly text, large print, or voice assistance where feasible).


• 2nd Level: - If client is not satisfied with the resolution provided on 1st Level then he/she can escalate the complaint further to our compliance officer Mr.Amit Malviya by mailing at compliance@moneyplantresearch.com. They are the highest authority and can redress the complaint in the best possible manner. The turnaround time (TAT) of reverting back on issues received at compliance@moneyplantresearch.com will be 10 working days followed by concrete investigation over the issue. Any complaint sent directly on 2nd level will go unaddressed without any intimation.For persons with disabilities, accessibility grievances will be reviewed with priority and may involve consultation with accessibility specialists to ensure equitable resolution.


• 3rd Level: - If client is still not satisfied with resolution offered on level 1 & 2 then he/she can escalate the matter with the regulators at https://scores.sebi.gov.in, you may choose to resolve your dispute online through the Smart ODR platform at https://smartodr.in keeping Moneyplant Research in loop. Above grievance mechanism has been provided to ensure better client satisfaction and bridge the gap between client & Moneyplant Research. Clients are requested to follow above mechanism and hierarchy systems for smooth handling of issues and timely resolution. Clients are also requested to keep Moneyplant Research in loop in each of their mail or else their issues will go unaddressed.


• Accessibility Commitment: - We strive to make our services inclusive by: Providing accessible digital content (screen‑reader‑friendly PDFs, alt‑text for images).Offering assistance via phone or email for clients with visual, auditory, or motor impairments.Ensuring grievance responses are available in accessible formats upon request.Training staff to handle accessibility‑related concerns sensitively and effectively.