Compliant redressal and SCORES to be mentioned on website as per SEBI CIRCULAR No. SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
At Moneyplant Investment advisory we believe in providing a truly personalized service to all our clients. During the course of our relationship, if you have experienced any inconvenience, we encourage you to let us know and give us the opportunity to resolve your concern. We assure you that we will address your complaint quickly and efficiently. Your complaint will also help us improve the quality of our products and services.
1st Level: -
Clients can raise their concern or query directly to their respective executive and still if clients are not satisfied with the resolution provided then they can drop a detailed mail at firstname.lastname@example.org. & email@example.com. The turnaround time (TAT) of reverting back on issues received at firstname.lastname@example.org & email@example.com will be 72 working hours.
2nd Level: -
If client is not satisfied with the resolution provided on 1st Level then he/she can escalate the complaint further to our compliance officer Mr. Kuldeep Hanumant and Amit Malviya by mailing at firstname.lastname@example.org. They are the highest authority at M/s Moneyplant Investment Advisory and can redress the complaint in the best possible manner. The turnaround time (TAT) of reverting back on issues received at email@example.com will be 10 working days followed by concrete investigation over the issue. Any complaint sent directly on 2nd level will go unaddressed without any intimation.
3rd Level: -
If client is still not satisfied with resolution offered on level 1 & 2 then he/she can escalate the matter with the regulators at www.sebi.gov.in keeping Moneyplant investment advisory in loop. Above grievance mechanism has been provided to ensure better client satisfaction and bridge the gap between client & Moneyplant investment advisory. Clients are requested to follow above mechanism and hierarchy systems for smooth handling of issues and timely resolution. Clients are also requested to keep Moneyplant investment advisory in loop in each of their mail or else their issues will go unaddressed.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: from here